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  • Do I need to confirm my payment? How do I confirm it?


    Payment confirmation is mandatory for all accepted payment methods (Bitcoin as well). For payment confirmation you'll have to use the confirmation form in your invoice sent by email or the online operator in the right side of the screen

  • Will I get a confirmation you’ve received my payment?


    We usually confirm that the payment was received within 24 hours but this time frame can be extended only because of the week-end, holiday or a different time zone. You’ll be notified by our staff that the payment was received and the status of the order will be changed.

  • Why wasn't my Western Union picked up yet?


    WU has implemented a new pick up limit and this can delay the processing of the payments with a few days in some particular cases. As soon as the payment is picked up you'll be notified and the order will be shipped

  • What if a product is out of stock?


    Our inventory is real-time and we’re never out of stock. We run multiple warehouses and any products out of stock at a certain warehouse we will be shipped to you from a different one with no extra costs.

  • My order is incomplete. I have only received a part of it.


    Your order was split in multiple packages due to the size of the order or because of the availability of the products at a certain warehouse. Check your email, tracking information will be updated with a new tracking number as soon as it will be available. A new tracking information email will be sent as well. 

  • How do I check the status of my order?


    Any status changes of your order will be confirmed via email. E.g. when we will ship your order you’ll get an email confirmation. As soon as it is available, a tracking number will be provided as well. In addition you can review your orders (order history and current order status) in “My Orders” section of your account. 

  • How long does the whole process take, from placing an order till receiving the package?


    Usually it takes up to 12 hours for us to prepare your package for dispatch. Delivery time to USA, CANADA & ASIA takes 5-6 working days and to EUROPE 2-3 working days. Our retail prices have a premium delivery service included, first-class priority airmail which is the safest and securest way for this kind of shipments. Maximum discretion is used in packaging and shipping. We have a shipping success rate of 100% for the 6th consecutive year in a row.

    Note: This shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience. Usually, 95% of all our worldwide shipments are delivered in less than 6-7 days while the rest of 5% will arrive in 8-12 days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us.